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Overview

We guarantee that we ship your order only when the quality of the personalized product is perfect. We inspect every item for accuracy and quality before it is shipped to you.

If you feel that there is a dispute (wrong print, damage or broken product delivered) with your order, you may request for a prompt exchange for the same item. In case of the particular product is not available then you can get full refund.  All requests must be made within 2 days of delivery by filling up the form available at Product Returns link.

We request you double check your personalization information for spelling before placing the order, e.g. name, message, dates etc. Just send us an email for a prompt reply at service@Photoland.in for any personalization related query.  Once an order is placed it is immediately sent for production, hence no cancellation request is accepted once the order is placed.

Note: We also reserves the right to cancel your request for an inappropriate uploaded image, poor image quality and for misspelled message entered by you, which will be notified to you.

We are not responsible for delivery failure due to incorrect/incomplete address. No refund will be provided for undelivered products due to incorrect/incomplete address. 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Customize items

Only regular priced items may be refunded. Customize items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Need help?

Contact us at {email} for questions related to refunds and returns.